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Helpdesk Analyst

Location: New York
Department: Information Technology
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K2 Integrity is looking for a Helpdesk Analyst for our Information Technology team in New York. We are seeking a top-performing and highly motivated individual who is team oriented and can easily adapt to a fast-paced environment. Tier I support is the first tier of support and is provided by helpdesk personnel with a lower level of experience and handles more common incidents.

Responsibilities

  • Basic troubleshooting of user issues/tickets
  • Creation/Elevation of tickets for TII Support
  • Solving common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup
  • Creating documentation
  • Collecting user requests and data
  • Carrying out of processes, like onboarding, using established procedures

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or related field preferred
  • One to two years of IT and desktop support experience
  • Experience working with Office 365
  • Experience supporting Windows, IOS, and Android devices
  • Working knowledge of Active Directory
  • Ability to troubleshoot, diagnose and repair basic hardware and software issues
  • Ability to follow standard IT procedures, including escalation of issues when necessary
  • Ability to work both independently and collaboratively as a team
  • High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences
  • Basic understanding of networking and security principles
Minimum Salary: $60,000 | Maximum Salary: $70,000
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